Softskills Training

Soft Skills Training

Developing communication and leadership excellence

Active Programs

🌟 Unlock Your Leadership Potential & Career Success

Master the essential soft skills that drive career advancement. From communication to leadership, build the human skills that technology can't replace. Our course outline follows the Malaysia Standard Classification of Occupations (MASCO)

🎯 Essential Professional Skills

👑

Personal Development & Leadership

Build executive presence and inspire teams to achieve extraordinary results

Executive Presence Team Building Strategic Thinking

💬

Communication & Customer Service

Master persuasive communication and deliver exceptional customer experiences

Public Speaking Active Listening Conflict Resolution

📈

Marketing Skills

Create compelling brand stories and drive customer engagement strategies

Brand Strategy Content Creation Market Research

🎯

Sales & Telemarketing

Master consultative selling and build lasting client relationships

Consultative Selling Negotiation Relationship Building

⚙️

General Management

Develop strategic planning and operational excellence capabilities

Strategic Planning Decision Making Change Management

👥

HR Management

Build high-performing teams and create positive workplace cultures

Talent Development Performance Management Employee Engagement

📋

Administration & Secretarial

Master executive support and organizational efficiency skills

Executive Support Time Management Project Coordination

🛡️

Safety, TQM, TPM & ISO

Implement world-class quality and safety management systems

ISO Standards Safety Leadership Continuous Improvement

💼 Transform Your Professional Impact

See how soft skills drive measurable business results and career advancement

🚀

Leadership Excellence

• 40% increase in team productivity
• 60% reduction in employee turnover
• 85% improvement in team engagement
• Fast-track to executive positions

📢

Communication Mastery

• 50% better client satisfaction scores
• 70% more successful presentations
• 90% reduction in workplace conflicts
• Enhanced cross-team collaboration

💰

Sales Excellence

• 35% increase in sales conversion
• 45% higher customer retention
• 25% larger average deal size
• Consistent quota achievement

🎯 Your Soft Skills Mastery Journey

Foundation

Core communication & interpersonal skills

→

Professional

Advanced presentation & negotiation

→

Management

Team leadership & strategic thinking

→

Executive

Organizational transformation & vision

📊 Why Soft Skills Are Critical

92%

Talent professionals say soft skills matter equally or more than hard skills

89%

Bad hires typically lack soft skills, not technical abilities

75%

Long-term job success depends on soft skills

$1.2T

Annual cost of poor communication in US businesses

🎯 ''Soft skills get little respect but they will make or break your career'' - Harvard Business Review

Main Soft Skills Training Topics

Associations (Code: 3AA1)
Agriculture (Code: 3AA2)
Branding (Code: 3AB1)
Business services (Code: 3AB2)
Certification program (Code: 3AC1)
Coaching (Code: 3AC2)
Construction (Code: 3AC3)
Cultural and ethnic (Code: 3AC4)
Distribution (Code: 3AD1)
Design (Code: 3AD2)
Education (Code: 3AE1)
Environment (Code: 3AE2)
Event Management (Code: 3AE3)
Franchise (Code: 3AF1)
Food and Beverage (Code: 3AF2)
Finance and Banking (Code: 3AF3)
Government Services (Code: 3AG1)
Grooming & Etiquette (Code: 3AG2)
Human Resource (Code: 3AH1)
Innovation (Code: 3AI1)
ICT (Code: 3AI2)
Intellectual Property (Code: 3AI3)
Knowledge (Code: 3AK1)
Language & Communication (Code: 3AL1)
Legal (Code: 3AL2)
Manufacturing (Code: 3AM1)
Mind and Mental (Code: 3AM2)
Organizational Performance (Code: 3AO1)
Oil and Gas (Code: 3AO2)
Property (Code: 3AP1)
Personnel (Code: 3AP2)
Project Management (Code: 3AP3)
Personal Development (Code: 3AP4)
Quality (Code: 3AQ1)
Retail (Code: 3AR1)
Retirement Planning (Code: 3AR2)
Sales and Marketing (Code: 3AS1)
Service (Code: 3AS2)
Safety and Health (Code: 3AS3)
Supply Chain (Code: 3AS4)
Specific S&T (Code: 3AS5)
Taxation (Code: 3AT1)
Transportation (Code: 3AT2)
Wealth Management (Code: 3AW1)
Youth Development (Code: 3AY1)

Personal Development & Leadership

Bengkel Motivasi dan Sikap ke Arah Peningkatan Produktivity
Corporate Ambassador
Corporate Image Transformation
Creative Application and Solving Technique
Creative Thinking & Problem Solving
Creativity & Problem Solving Workshop
Creativity And Innovation Applied
Critical Thinking and Analytical Skills
Developing Self Esteem
Effective Negotiation Skills
Employee Commitment: How to Manage it.
Empowerment Workshop
Enhancing Personal Effectiveness
Good-to-Great Transformation
How to Speak with Confidence, Purpose and Impact
Interpersonal Skills - Leadership
The Challenges of the New Economy
Leadership, Motivation and Dynamic Team Building
Membina Disiplin Kerja, Motivasi dan Sikap Yang Positif untuk Peningkatan Prestasi
Motivation for Peak Performance
Personal Effectiveness Skills & Effective Time Allocation
Presentation Skills: Present with Impact
Problem Solving & Decision Making
Thinking On Your Feet in Negotiations
Thinking Outside the Box
Understanding People at Work
The Building Block For Teamwork And Improved Productivity
Whole Brain Thinking

General Management

Creative Working
Effective People
Executive Development Program
Fundamentals of Total Quality Management
Global Management for Today's Managers
How to Lead and Manage Change with Impact
Infusing Innovation & Creativity in the Organisation
Managing Meetings that Get Results
Occupational Safety & Health Management (OSHA)
Quality Management Systems: ISO 9001
Quality Management Systems: ISO 9001 Internal Quality Audit
Safety & Health Awareness
Strategic Management
The Art of Delegating Work and Responsibility
The Enterprising Manager
Key Competencies Every Manager Should Have
The Multicultural Workplace

Communication & Customer Service

Achieving Customer Satisfaction Through Service Excellence
Business and Corporate Communication
Business Communication Skills: Written and Business Ethics
Cadangan Kursus Kesopanan and Perhubungan Pelanggan Berkuality
Contingency Planning: The Role of Communication
Customer Experience Extraordinaire
Effective Communication Skills
Effective Corporate Communication
English Skills for Improved Customer Service
Gaining Competitive Edge Through Effective Customer Service Strategies
People partnership
Presentation Skills
Professional Selling Skills
Public Relations & Corporate Imaging: The Principles of PR
Quality Customer Excellence
Reporting Styles and Technical Report Writing: Write Technically Right for Managers
Telephone Etiquette & Techniques - Writing Effective Reports

Marketing, Sales & Telemarketing Skills

Effective Sales Negotiations
Essential Marketing & Sales Skills for Managers
High Impact Telemarketing Skills
Managing A Sales Team for Effective
Marketing & Sales for Non-Marketing Managers
Sales & Marketing Accelerated
Secrets to Unlimited Market Opportunities
Selling & Marketing with a Financial Perspective
SRed
Strategic Marketing Planning for Products and
Sun Tze Applied - Sales & Cust Service
Telesales management

Financial Management

Accounting & Finance for Non-Finance Executives
Accounting Made Easy
Advance Investment Management
Basic Investment Management
Budgeting for Profit Planning and Control
Corporate Finance
Corporate Financial Analysis and
Corporate Fraud & Auditing
Corporate Risk Management
Effective Accounting Records
Finance Mastery for Non-Finance Managers & Executives
Financial Accounting Appreciation
Financial Analysis
Financial Analysis for Non-Finance Executives
Financial Literacy
Financial Reporting
Investment Based on Fundamentals Analysis
Managing Your Company Receivables
Mergers and Acquisitions
Portfolio Management
Projects Appraisals
Strategic Financial Management

Human Resource Management

5S – Membina Persekitaran Yang Berkuality
Assessment, Appraisal and Ranking of People Potential
Competent Clerical development - Deep Impact Presentation
Domestic Inquiry Procedures
Effective Coaching and Counseling
Effective Disciplinary Procedures
Effective Discipline and Grievance Handling
Human Resource Management for Managers - Interviewing Techniques
Introduction Programme for New Non-Executives
Managing and Planning Work Successfully
Managing People Skills
Measuring the Productivity Through the Impact of Job Performance and Training
Process Dynamics & Consulting Skills for HR Professionals
Professional Trainer
Termination of Employment
Train the Trainer - Triple 'T' Train the Trainer (Instructional Techniques)
Understanding Labour Laws

Administration & Secretarial Skills

Essential Skills For Personal Assistant and Office Secretary
A Clerical Development Programme
Better Spoken English for Secretaries and Administrative Assistants
Business Writing Skills for Secretaries and Administrative Assistants
Developing Supervisory Skills for Higher Productivity
Improving the Quality of Work Performance of your Supervisors
Line Leadership Development Program (6 days)
More Than Just Admin
SIA – Supervisors in Action
Skills for Supervisory Management
Supervisors as Facilitator & Activators in a Teamwork Environment
The Secretary in Management Today

Safety and Health Programs

Accident Investigation & Reporting Workshop
Behavioural Safety Management System
Concept and - Chemical Handling & Spills Response
Chemical Safety Protocol
Decoding & Applying the Malaysian OSH Laws
Effective OSH Committee
Emergency Response Plan & Preparedness (ERPP)
Environmental Health Risk Assessment
Essentials for the Safety & Health Committee
First Aid @ Workplace (CPR)
Hazard Identification, Risk Assessment & Risk Control (HIRARC)
Incident Investigation for Safety & Health Committee
Internal Audit for OHSAS 18001
Internal Health & Safety OHSAS 18001 Auditor
Introduction to OHSAS 18001 : 2007 Version
More than Just Safety (OSHA & Regulations)
Occupational Health & Safety (OH&S) Process Based Internal Auditing
Occupational Safety and Health Act 1994 (OSHA 1994 - OHSAS 18001 Concept and
OHSAS 18001 Hazard Identification, Risk Assessment and Control
OSH for Supervisors
OSH in the Office
Personal Protective Equipment & Regulations
Planning and Managing OSH for Construction
Safety & Health Committee
Safety in the Use of Chemical
Safety Leadership
Safety Performance Management
Understanding & Implementing OHSAS 18001 : 2007
Understanding and Implementing OHSAS 18001 : 2007
Understanding, Documenting & Implementing Occupational Health & Safety Management System
Workplace Inspection for Safety & Health Committee

Total Quality Management (TQM) / Total Productive Maintenance (TPM)

5 S Method Of Housekeeping
5 S WorkPlace Organisation Workshop
7 QC Tools
8 Disciplines of Problem Solving Workshop
Analytical Troubleshooting Skills
Basic Statistic Tools Analysis/Data Analysis
Business Process Re-engineering Workshop
Continuous Improvement (Kaizen) Workshop
Design Failure Mode & Effect Analysis Workshop - DFMEA
Design Of Experiments - DOE
Failure Mode & Effect Analysis - FMEA
Gage R & R Study
Implementing QCC (Quality Control Circle)
Introduction of JMP
Introduction To Six Sigma Program
Kaizen
KanBan
Key Performance Indicators (KPI)
Leadership for Supervisor/Leader (TWIJI)-BM Version
Lean Management
Lean Manufacturing
Mastering Risk Analysis Through FMEA
Measurement System Analysis - MSA
Minitab For Six
New Generation 8
Plan, DO, Check, Act - PDCA
PokaYoke (Mistake Proofing)
Principles & Practices of Six Sigma
Process Control By Statistical Data Analysis
Productivity & Process Improvement
QC Method Training / 7 QC Tools
Quality Advancement Tools & Techniques
Quality System Assessment - QSA
Single Minute Exchange Of Die - SMED
Six Sigma Awareness
Six Sigma Black Belt Training
Six Sigma Green Belt Training
Statistical Experimental Design For
Statistical Process Control - SPC
The 5S's Management
Total Productive maintenance - TPM
Total Quality Management - TQM
Waste Reduction Workshop

ISO (International Organization for Standardization)

Documenting and Implementing An ISO 9001 QMS
Extended Auditor ISO 9001 Training Course
Internal Auditor ISO 9001 Training Course
ISO 9001 - Making It Simple
ISO 9001 Audit Coaching and Training
ISO 9001 Awareness and Appreciation
ISO 9001 Competent Auditng Program
ISO 9001 Requirement
ISO Pragmatic Implementation For Business Success
ISO9001 Competent Auditing Program
Lead Auditor ISO 9001 Training Course
Understanding Of ISO 9001

Others Programs

Competent Project Manager
Corporate Value Management
Creativity management
Innovative Business Communication
Innovative Managerial Performance
Innovative Negotiation Skills
Professional Event Management
Strategic Innovation Advantages
Stress Management In Life Excellence
Success Motivation
Team Energizer
Time is Money

Why Choose Our Soft Skills Training?

Comprehensive Coverage

225+ specialized training topics covering all aspects of professional development

Practical Application

Hands-on workshops and real-world scenarios for immediate implementation

Expert Trainers

Learn from certified professionals with extensive industry experience

Transform Your Professional Skills Today

Develop the leadership and interpersonal skills that drive success in today's competitive workplace.

Enroll Now View Schedule